Frequently Asked Questions
Address: 555 S Western Ave Suite #210, Los Angeles, CA 90020
Store Hours by Appointment ONLY: Mondays - Saturdays, 10AM - 5PM
EMAIL RESPONSE TIME: Due to the pandemic, we may not reply right away. Our current response time may take up to 7 business days. For time sensitive inquiries, please call our Los Angeles storefront, Monday-Saturday, 10am-6pm.
Can non-Koreans wear hanbok?
LEEHWA WEDDING's mission is to make hanbok accessible to everyone of all backgrounds regardless of being Korean descent or not. LEEHWA helps Koreans reconnect back to their roots, while helping non-Koreans get in touch with Korean culture. We genuinely appreciate our customers’ and clients’ desire to learn about Korean culture, and we are extremely honored that we can offer the experience for both Koreans and non-Koreans. Please do keep in mind that hanbok is not a costume or a caricature, but we are open to your enthusiasm and excitement to have a taste of Korea’s rich culture through our business (traditional hanbok, modern hanbok, and casual hanbok-inspired pieces).
How long will my custom hanbok order take?
For all hanbok custom orders, the approximate time it takes is 2 - 3 months. It may take longer depending on the complexity of the design or sourcing the fabric.
Which products can I rent?
LEEHWA WEDDING products are available to rent! HOUSE OF LEEHWA products are not available for rent.
How do I rent?
To rent (excluding ALL Paebaek Package, Paebaek Clothing, and Inner Hanbok for Bride), clients comply with the following policy:
When renting, clients will still pay the full product price taking into account ongoing sales at the time of purchase. However, any payment exceeding half of the original price of the product will be considered insurance safety deposit in case of damages or loss of product. Upon safe return of the rented item, that deposit will be refunded, and clients will have paid half the original price in order to rent the desired product. When products are rented, insurance safety deposit and refund is calculated based on the original price of the item regardless of ongoing sales.
When should I pick up my rental items?
Hanbok rentals must be picked up 2 days before the event date.
Service package sets (Paebaek, Dol, etc.) rentals must be picked up 1 day before the event date.
How long is the rental period?
The rental period includes the 2 days before the event and the event date. ALL rentals must be returned the day following the event date (with the exception of Saturday events, since we are closed on Sundays).
What if I return my rental late?
In-person rental returns will incur an additional late fee per day. The exact price is dependent on the rented items.
Online returns: Rentals must be shipped back on the specified date of return with the tracking number emailed to us ON THAT SAME DAY. If you fail to mail out on the return date, you will incur a $100 late fee per day that it is not returned.
What is your cancellation policy for rentals?
To cancel rental dresses that have already begun alterations is subject to forfeiture of payment and/or deposit. All deposits made for rental dresses are non-refundable.
Is there a damage/loss penalty fee?
Any rips, tears, holes, stains will incur a damage fee on a case by case basis. When the rental item is returned, there will be a thorough inspection to find damages that are beyond repair and/or if there are excessive dirt and other stains. Also, if the rental has missing pieces or is completely lost, the full retail value of the dress will be charged. The credit card used for the payment will be used for the replacement and damage fees.
Why do you need a copy of my ID and credit card?
As per our store's Security Deposit Requirement for Rentals policy, LEEHWA WEDDING will hold a photocopies of rental clients' (1) form of identification (Driver's Licenses/State ID/Passport) AND (2) credit card (front & back).
This policy is applicable to all rental clothing and items for security and there are NO EXCEPTIONS.
We will hold the copied documents and release them to the client (or discard as requested) when all rental items have been returned in the same condition as they were received (on the specified return date and no later).
If a third party (any persons NOT the rental client) picks up the rental clothing and items, we will take a copy of the Driver's License and credit card of the person picking up the rentals. If the person picking up the rentals is different from the person dropping off the rentals, we will dispose of the copies in front of the person picking up.
I am from out-of-town/out-of-state and can't visit your LA store. Can I still rent?
We currently do not offer rentals online. Our out-of-town/out-of-state clients usually request friends or family members to pickup and drop off the rentals to respect the rental period policy.
Do you offer Paebaek/Pyebaek rentals?
Yes! You can read about our packages in detail here: Paebaek Ceremony
What is a Paebaek Ceremony? What do you do during the Paebaek Ceremony?
We have a detailed article explaining and listing what is done during the ceremony here: The Paebaek Tea Ceremony
I am trying the reserve Paebaek online. Which shipping option should I choose?
Please select the Local Pickup option, and disregard the expected pickup/delivery date. Pickup date will be discussed over email. Delivery for the Premium Set will be discussed over email.
Does your Premium Set include coordinator or emcee services?
No. Our Premium Paebaek Package does not include such services, but there will be a delivery person (to setup the table and props) and a helper (to help the bride and the groom change, and assist the bride during the bow).
So how will I know what to do during the Paebaek Ceremony without a coordinator?
We offer a print out copy that the emcee can read off of during the Paebaek Ceremony.
Can you sign "this" insurance form?
LEEHWA will not sign any insurance forms provided by the bride/groom, coordinators, venues, etc.
Can the delivery man and the helper woman provide a proof of COVID test?
If our clients request COVID testing related results and documents, the client will need to pay for the COVID testing on our behalf. LEEHWA will not provide any documentation regarding COVID tests for our employees (such as PCR testing). LEEHWA can provide at-home kit tests results.
I need more information about the Paebaek Ceremony for preliminary planning.
You can read about the logistics on our blog post: Paebaek Ceremony with LEEHWA WEDDING. Any further questions can be emailed to email@example.com
Order Pick Up & Response Time
Is there an online order pick up deadline?
All online orders must be picked up within 30 days of the pick up notification being sent out. It is the customers' responsibility to provide the correct email address or phone number to receive the pick up notification. Orders not picked up within 30 days will be considered abandoned and will be disposed.
When is the latest I can pick up my custom order?
Custom orders must be picked up within 6 months of the agreed pick up date. Custom orders not picked up within 6 months will be considered abandoned and will be disposed.
Failing to follow up with phone calls and/or emails regarding custom orders will also be considered abandoned by the scheduled pick up date.
My order was returned to you. Can you reship my order?
In the case that an order is returned to our store, we will contact the customer by email or by phone call. LEEHWA is not responsible for incorrect shipping addresses provided by customers. Customers will be sent an invoice for reshipment once customers confirm that the address is correct. Invoice must be paid within 15 days, or the order will be considered abandoned and will be disposed.
Orders will be considered abandoned if customers fail to respond back to our emails or phone calls within 15 days (after each correspondence). Return phone calls must be made during our business hours (check FAQ).
Shipping & Processing
How long will shipping take?
Please expect up to 2 weeks of shipping & processing for all shipment orders.
Do you ship internationally?
We currently do not offer international shipping. We advise having a friend or family member help ship the order to you if you currently reside outside of the United States.
Return and Exchange
Does LEEHWA allow returns or refunds?
Returns and refunds are not allowed, and all online purchases are final sale.
Once production or alterations have begun, all orders become final sale.
Shipping costs are also NOT refunded.
This includes all children's products as well. If we have already started the order, any payments/deposits already made are subject to forfeiture on the part of the client.
If you cancel within 7 days of making the reservation, future wedding events may be fully refunded. After one week passes, 50% refund is still permitted for cancellation.
Can I exchange products for store credit?
Exchanges for store credit will be observed on a case-by-case basis for all unworn items that have been unaltered within 30 days of purchase. Please email us if you have a case where you would like to make an exchange for store credit.
Sizing & Size Chart
How do you measure for hanbok?
Check out our Hanbok Measurement Guide! Call our store if you have any size related questions. We're happy to help!
What's the difference between Floor Length and Skirt Length?
The Floor Length mentioned on our Hanbok Measurement Guide is a measurement from the large bone on the back of the neck to the floor one foot away from the feet. The Skirt Length on our size charts is the actual length of the skirt.
LEEHWA's owner-designer will use the Floor Length measurement to create the Skirt Length measurement for custom hanbok orders.
Women hanbok size charts:
Men hanbok size charts: