Frequently Asked Questions
Domestic Shipping For all domestic shipping (within the United States), we charge a flat rate of $50 per order. This includes tracking and insurance. Please inquire for more details on shipping and handling.
International Shipping We currently do not offer international shipping. We do advise to have a friend or family member help ship the order to you if you live outside of the United States.
Returns & Refunds Once an order has begun production or alterations have started to the dress, there is no return or refund allowed. At this point when fabrics have been cut to your measurements, it is final sale. Additionally, all children's hanboks and accessories are also final sale. If a cancellation is to be made when production or alterations have already begun, then the order is subject to forfeiture of all payments and/or deposits.For cancelling a reservation for a future wedding event, you may receive a full refund up till 7 days. After a week, only 50% refund will be allowed for a cancellation of a wedding rental reservation.
Exchanges vs Store Credit Exchanges for store credit will be observed on a case-by-case basis for all unworn items that have been unaltered within 30 days of purchase. Please email us if you have a case where you would like to make an exchange for store credit.
Custom-Order Time Frames For all Korean hanbok custom orders, the approximate time it takes is 2 - 3 months.For all custom wedding dresses as re-orders, the approximate time it takes to arrive to our store is roughly 4 - 6 months.
Rental Dresses To cancel rental dresses that have already begun alterations is subject to forfeiture of payment and/or deposit.
Late Return Penalty Fee Rentals must be shipped back on the specified date of return with the tracking number emailed to us ON THAT SAME DAY. If you fail to mail out on the return date, you will incur a $25 late fee per day that it is not returned.
Damage & Loss Penalty Fee Any rips, tears, holes, stains will incur a damage fee on a case by case basis. When the rental item is returned, there will be a thorough inspection to find damages that are beyond repair and/or if there are excessive dirt and other stains. Also, if the rental has missing pieces or is completely lost, the full retail value of the dress will be charged. The credit card used for the payment will be used for the replacement and damage fees.