Frequently Asked Questions

 

Domestic Shipping

For all domestic shipping, we charge a flat rate of $50 per order. This includes tracking and insurance. Please inquire for more details on shipping and handling.

 

International Shipping

We currently do not offer international shipping. We do advise to have a friend or family member help ship the order to you if you live outside of the United States. 

 

Returns & Refunds

Once an order has begun production or alterations have started to the dress, there is no return or refund allowed. At this point when fabrics have been cut to your measurements, it is final sale. Additionally, all children's hanboks and accessories are also final sale. 

 

Exchanges vs Store Credit

Exchanges for store credit will be observed on a case-by-case basis for all unworn items that have been unaltered within 30 days of purchase. Please email us if you have a case where you would like to make an exchange for store credit. 

 

Custom-Order Time Frames

For all Korean hanbok custom orders, the approximate time it takes is 2 - 3 months. 

For all custom wedding dresses, the approximate time it takes to arrive to our store is roughly 4 - 6 months.